[PRIVATE] Ticket #154374

Current Rating on this Ticket:
1 (horrendous!)
Average Response Speed:
10.6 Days
  • John E

    “FATAL Error after checkout”

    After submitting a order Under Thank you for your purchaseā€¦it says.. FATAL ERROR: Call to member function loadbyIncrementId() on non-object in /x/x/x/x/html/app/design/frontend/novaworks/bearstore/template/checkout/success.phtml on line 66 Can you help resolve this? success.phtml file and screenshot attached.

    — Posted at 9:03 on January 28, 2014

    Attached Files:fatalerror.zip
  • John E

    Any infromation on this? 

    — Posted at 9:03 on January 29, 2014

  • John E

    Hello?

    — Posted at 9:03 on January 31, 2014

  • John E

    Helloooooooooooooooooooooooooooooooooooooooooooooooooooo? Did you receive this ticket?

    — Posted at 9:03 on February 3, 2014

  • Dzung Nova
    NovaWorks

    Hi John.

    Sorry! We was on Lunar New Year Holiday.Please give me access to FTP to fix this.

    - Dzung
     

    — Posted at 9:03 on February 8, 2014

  • Dzung Nova
    NovaWorks

    This problem because you have installed custom extension. it custom success template. In our theme haven't file app/design/frontend/novaworks/bearstore/template/checkout/success.phtml.
     So if you remove this file, site will working fine.

    — Posted at 9:03 on February 10, 2014

  • John E

    Okay I removed it thanks - I will test it out!

    — Posted at 9:03 on February 11, 2014

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